Can’t receive email from some senders…

Problem: Outlook 2010 is not receiving emails from one specific person. Sender is in my address book; not in Spam or Junk folders.

You may refer to the following methods for resolving your problem:

Method 1: Virus-Scanner.
An anti-virus causing interruptions in receiving mail from specific id considering it as spam.
You may disable it and check.

Method 2: Mails on Other devices.
If your account is configured to other devices also, check them for mails from that sender, if present, the problem is with your profile. try creating a new one.

Method 3: Check for Blocked Contacts:
1. Go to home>> Junk>> Junk E-mail Options>> select Blocked Senders and remove. Just in case the sender has been blocked.

Method 4: Ask sender to check NDR(Non-delivery reports)
As this reports consist of information about why the mails are not sending and might assist you on the same.

Method 5: Message Rules
If you have applied any rules on your incoming messages that are preventing the sender from sending e-mail and moving the mail to a different folder or even deleting it.

Method 6: Outlook Web Access
There may be synchronization issues or profile being corrupted. thus use Outlook Web Access to check for mail availability in your mailbox.



Method 7: Internet Service Provider
Can also Contact with your ISP Administrator if your problem is not resolving, having some server issues.

Possible Solutions:

About the Author

“Huseyin Yildirimturk earned his MBA from Old Dominion University in 1998 and went on to start his own web design and internet marketing agency. With 17 years of Internet marketing experience and his advanced, certified SEO consultant status, he has provided his clients with high returns on their Internet Marketing investments. Master SEO Certification & Google Authorized Reseller”