What is traceroute and how can I make traceroute ?

Traceroute is a utility that traces a packet from your computer to an Internet host, showing how many hops the packet requires to reach the host and how long each hop takes. If you're visiting a Web site and pages are appearing slowly, you can use traceroute to figure out where the longest delays are occurring.

You can do this on a Windows computer via the following steps:

1. Click Start, then Run, type cmd and click OK.
2. Type tracert YOURDOMAIN.COM and hit enter.

Where YOURDOMAIN.COM is your actual domain.

On a Mac, this can done via the following:

1. Open Finder, go to the Applications folder, then the Utilities Folder.
2. In the Utilities folder, launch the Terminal application.
3. Type traceroute YOURDOMAIN.COM and hit enter.

Where YOURDOMAIN.COM is your actual domain.

Once the results are shown, please copy and paste them into a response to your support ticket.